Our goal is making sure our curvy cousins are satisfied with their purchases, but we understand that sometimes things don’t work out.
Returns are expected on most items within 14 days of delivery date, on items that have NOT BEEN USED, WORN, or ALTERED. YOUR ITEMS MUST BE IN THE ORGINAL CONDITION YOU RECIVED THEM.
You will receive a store credit only; we don’t offer refunds or product exchanges. Original shipping fees are non-refundable., You the customer is responsible for purchasing your own shipping label to return your items.
Last Chance, Clearance Items, Items are on sale or marked as final sale
Holiday sale items are not eligible for return Black Friday ,Christmas, New Years, Labor Day, Memorial Day and any additional holidays that may not be listed.
Returns with AfterPay or Sezzle
If you return a product and you paid with AfterPay or Sezzle, you are still responsible for finishing payments with AfterPay of Sezzle. If you have any questions or concern about AfterPay or Sezzle order, please contact us firstname.lastname@example.org
Damaged or defective Goods
Expressions Inc is committed to selling quality products and we stand behind our brand. We do serval quality checks before an item is shipped.
If we Expressions Inc made a mistake with your order, such as (we)Expressions Inc sent the wrong item, wrong size, wrong color, or defective item. Please notify us within 3 days of receiving your order to be eligible for a free exchange with a free replacement item or a full refund.
We will ship your new placement product within 5 days of us receiving the defective product. If a replacement item is not available, we will issue you full refund.
Once your return is received, we will issue your store credit with 24-48 hours via email. You can use your credit at any time, any items, and it does not expire. If you used a discount code on your purchase your store credit will be the amount you paid not the fill price
Unfortunately, due to how fast our items sell out, we are unable to offer exchanges at this time. We do offer returns and store credit please see our return policy.
Need to contact us?
Info@expressioninc.com email and text response 24-72 hours.
Customer service team is available to answer your call 214-897-3942
Customer Service hours 10am-6pm CST
Our office is closed on Saturday and Sunday
At Expressions Inc, we strive to ensure that your package is delivered promptly and accurately. To ensure a smooth delivery experience and to receive your package within the advertised timeframes, it is crucial that you provide the correct address with all relevant and necessary information. Please include accurate abbreviations, street numbers, building or apartment numbers, and route information (if applicable) to facilitate timely delivery.
We want to emphasize that we cannot be held responsible for any lost, misplaced, or incorrectly delivered shipments if the address information provided was inaccurate or incorrectly entered at the time of purchase.
We ship to PO Boxes via USPS (not UPS), and we reserve the right to change carriers as necessary.
Please note that processing time is separate from the time it takes for your shipment to reach its destination after it has been picked up from our warehouse r by the designated carrier. The processing time for standard domestic and international orders may exceed 1-4 business days (excluding Saturdays, Sundays, and Holidays), depending on various factors.
Shipping fees are non-refundable. In the event that you refuse any shipments from Expressions Inc, you will be responsible for the original shipping charges and the cost of returning the package to us.
Q: What is your current production time?
A: Typically, new orders are shipped within 1-10 business days. You will receive your tracking number at that time. Once shipped, orders for US destinations are usually received within business days, while international orders may take a few weeks to arrive.
Please note that Expressions Inc does not guarantee responsibility for packages reported as "Delivered" by the carrier and will assess such cases on a case-by-case basis. Additionally, we cannot be held responsible for any postal delays.
Out of Stock Items:
If your order includes multiple items and one or more of the items are out of stock, You will be refunded or notified your item will ship at different time..
Reserved Rights Regarding Shipping:
While we make every effort to accommodate your shipping and billing preferences, we reserve the right to request customers to use a "common" shipping and billing address if we are unable to process an order or verify a provided shipping address. This measure is in place to protect our customers. Additionally, Expressions Inc reserves the right to define and limit, refuse, and/or cancel orders from customers at any time due to:
An irregular or excessive returns history indicating "wardrobing."
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.
Potential fraudulent or criminal activity.
Similarly, Expressions Inc reserves the right to limit, refuse, and/or reject returns (both in-store and online) from any customer or entity due to similar actions as mentioned above.
If you have questions please feel free to contact us email@example.com (24-72hours) customer service number 214-897-3942
I haven't received my package, and it shows delivered. Can I get my order reshipped?
Unfortunately, we (Expressions Inc) are not responsible for reshipping orders that have been marked delivered. Please be sure to provide an accurate address when placing your order. Review address policy below.
During holidays or times of high demand, orders will take 2 -15 business days to process and ship. Once your package has shipped, USPS is responsible for delivering your package. You will receive a confirmation email, that your order has shipped.
Ensure that all Suite, Apt, and Unit numbers and respective abbreviations are listed.
If the recommendations above are not followed above, the customer assumes full responsibility for not receiving their package. Customer will pay for the items to be reshipped.
Expressions Inc Online Order Pick-up Policy:
Thank you for choosing Expressions Inc for your online shopping needs. We offer convenient pick-up options for customers in The Dallas Ft Worth area. Please take note of the following policies regarding order pick-up:
Once your order is ready for pick-up, you will receive a text message and email notification.
Please ensure your contact information is accurate and up to date.
We will coordinate the pick-up time with you between the hours of 10am and 6pm, Monday to Friday.
We regret to inform you that we do not offer pick-up services on weekends.
If you need to reschedule your pick-up, we kindly ask that you notify us at least 2 hours in advance. This will allow us to accommodate your request and make the necessary arrangements.
Failure to communicate any changes in pick-up time or date may result in the cancellation of your order.
Changes to Pick-up Hours:
In the event that we make any changes or extensions to our pick-up hours, we will promptly notify customers via our website, social media platforms, and email communications. Please stay updated on any announcements or modifications.
Please note that we do not offer in-store shopping services. All orders must be purchased online through our website.
We appreciate your cooperation with these policies as they help us provide efficient and seamless pick-up experiences for all our customers. If you have any further questions or require assistance, please don't hesitate to contact our customer service team.